Your satisfaction is our priority. If your suit doesn't meet your expectations, we're here to make it right with our hassle-free return policy.
We stand behind every suit we create. If you're not completely satisfied, we'll make it right.
Return or exchange your suit within 30 days of delivery for a full refund or store credit.
We provide prepaid return labels for all returns within the United States.
If there's a defect or quality issue, we'll replace your suit or provide a full refund.
Custom suits can be returned if there's a manufacturing defect or if the suit doesn't match your specifications. However, returns due to personal preference may not be accepted for heavily customized items.
Suits with our complimentary alterations (sleeve length, hem, waist up to 2") can still be returned. However, extensive third-party alterations may affect return eligibility.
Once we receive your return, we'll inspect it within 1-2 business days and process your refund within 3-5 business days. The refund will appear in your account within 5-10 business days.
Yes! We offer exchanges for different sizes or colors (if available). The exchange process is similar to returns, and we'll send you the new item once we receive the original.
International customers are responsible for return shipping costs. We recommend using a trackable shipping method. Customs duties and taxes are non-refundable.
Sale items can be returned within 30 days for store credit or exchange. Final sale items are not eligible for return unless there's a manufacturing defect.
Our customer service team is here to help make your return process as smooth as possible.
Support hours: Monday-Friday 9AM-6PM EST
With our hassle-free return policy, you can shop knowing that your satisfaction is guaranteed.